About the Role:

As a Sales Engineer, you will drive business growth by providing technical insight and support to our Sales and Publisher Success teams for managing publishers on the Ezoic platform. This role involves interacting with our digital teams, our software engineering teams, and publishers. You communicate with confidence and clarity to both technical and non-technical people and have the ability to reassure all stakeholders through the artificial intelligence adoption process. The position also involves educating publishers and our team on our solutions and value propositions and supporting them as needed. You will learn the inner workings of Ezoic’s platform and become a key member of our team.

Responsibilities include:

  • Troubleshooting and supporting any technical needs or asks for our team and publishers in relation to their sites
  • Working with sales, publisher success, engineers and product teams to ensure optimal use of the platform
  • Debugging problems with publishers’ websites and resolving them
  • Identifying and documenting common issues or requests and working with the engineering team to improve our products

Desired Skills / Experience:

  • BA/BS degree or equivalent practical experience
  • Familiarity with web development (HTML, JS, CSS) a plus
  • Ability to debug connections using command line tools like dig and cURL
  • High-level understanding of website performance is helpful
  • Experience in a technical support or customer-facing role is a plus.

What we are looking for:

  • A creative problem solver - If you don't know the answer, then you need to know how to find a way to it
  • Ability to learn quickly and continuously. Have a flexible and adaptive mindset necessary for a fast-paced environment
  • A multi-tasker who can handle multiple inquiries at once and prioritize them accordingly
  • A clear and efficient communicator. Able to summarize technical concepts to less technically inclined people, and provide succinct instructions to resolve issues

Working at Ezoic:

Ezoic is a technology-first company. Our CEO is a developer by trade, and our employees are given all the tools needed to succeed. We have a brand new dog-friendly office in Carlsbad, CA, where every engineer works at their own quad-monitor setup on a standing desk. We pride ourselves on getting stuff done, but when you're in need of a break, Ezoic offers great perks, including catered lunches, unlimited snacks and coffee, flexible hours, ping pong, video games, and pool.